Pineapple Dance Studios App FAQs

Is there a Pineapple Dance Studios app?

Yes! The Pineapple Dance Studios App is available for FREE via the Apple App Store & Android Play Store.

 

I have booked an online class. When will I receive the link to my live-streamed class?

You will receive an emailed Zoom link one hour before the start of your class. If you book the class less than 1 hour from the start of the class, you will receive the link to your class within 15 minutes of booking.

 

How much are Pineapple online classes?

Classes are around £6 - 8 inclusive of our membership fee. The prices will vary from class to class.

 

Do I have to turn my camera on?

No, it's totally up to you. Most teachers encourage students to have their camera on so they can check to see if they are doing okay during class and because it encourages that communal “in the studio together” feel.

However, if you feel shy you can just wait till you familiarise yourself with the class and the teacher and I’m sure you’ll gain the confidence to turn your camera on.

 

What is the cancellation policy?

Classes can be cancelled in your account from your “Schedule“. Free cancellation is available up to 1hr before the start of most weekly in-online classes. £3 Promo Classes are not eligible for any credit or refund.

 

How are the classes streamed?

All online classes are streamed via Zoom so please download Zoom before your class.

 

Is there a chat functionality during live-streamed classes?

Yes, dance classes are streamed via Zoom. Please note that the teacher won't be able to help with personal technical issues. For technical support, please email [email protected].

 

I have not received my Zoom link.

Please check your 'junk mail' folder and move the email into your inbox before clicking the link as it will not work in your spam. This email is sent from [email protected] we recommend you add this email address to your contact list. If you have registered using your Apple ID and selected "do not share email address" you will not receive a link. In this case please change your email address in your Pineapple account to a valid email address. Alternatively, contact us at [email protected].

 

How far in advance can I book an online class?

Online classes are available to book up to 14 days in advance. It is advisable to book at least 20 minutes before the start of your online class.